Panera Bread

Reviews about Panera Bread

• 1 / 5

  By Jon
  Would rather lose the entire sale than brew dark roast after 2 pm, so I obliged them and returned my entire meal.
  
  It's coffee. If you brew a half batch it would cost the store 3 dollars max. You lost a lot more than that, nevermind that someone else might want it, and nevermind that pleasing a customer might only cost you a little effort that you'd profit from.
  
  Customer service 101.
  
  Managers were standing behind the registers and instead of injecting themselves into the situation, ask a question, or try to salvage anything the simply (and indifferently) refunded my money without wondering why.
  
  I returned and let them know why and when I did, off to the side, 1 on 1, the manager began to justify their action. I explained the food cost of a batch of coffee minus the large profit margin items I ordered, and the fact that now I'm pissed... Made zero business sense.
  
  Lastly, it wasn't clean.
  January 27, 2017
• 4 / 5

  By Rob Haworth
  Nice selection, reasonable prices, usually a short wait, tasty food and drinks
  January 22, 2017